Terms

1. About these terms

These terms apply to your use of the website afklaret.dk, which is operated by:

By using the website you accept these terms. If you order a domain or a website, you accept them as the terms of trade for that agreement. If you have any questions, you are always welcome to write to us.

2. What we provide

We are a registrar for .dk domain names. In practice that means that on your behalf we:

• register a new .dk domain name with Punktum dk, or transfer a domain you already have to us as registrar
• pay Punktum dk for the domain and renew it for as long as the agreement runs
• administer the domain as your agent — but not deletion, transfer of ownership or changing your registrant email address, which only you can do
• provide name servers and DNS for the domain

You are and remain the registrant — the holder of the right of use. That agreement is entered into with Punktum dk A/S on their terms, which are presented to you and which you accept when ordering. You can change both the payer and the agent arrangement at any time in Punktum dk's self-service.

3. Use of the website

Besides the service itself, afklaret.dk carries information about the rules for .dk domains and a domain check. You are free to visit and use the site. You must not:

• attempt to circumvent technical limitations, including the rate limits that apply to the domain check
• use automated systems (bots, scrapers) to collect data from the site at scale
• submit false information in bad faith or in order to harass others

4. Ordering and formation of the agreement

You order by completing the order form and the card step. Along the way you provide the registrant details Punktum dk requires — name, address, email, telephone and, for companies, CVR number — and you accept Punktum dk's terms for the right of use.

You must give correct information and keep it up to date. That is a requirement from Punktum dk, and incorrect registrant details can lead to the domain being suspended or deleted. Write to us if anything changes.

The agreement is formed when we have confirmed your order. We send the confirmation to the email address you provide.

If you transfer a domain to us, you need the Auth ID (transfer code) from your current registrar or from Punktum dk's self-service. We cannot complete a transfer without a valid code.

5. Price and payment

The price is 99,00 DKK/year incl. VAT per domain. If you hold several domains with us, the price per domain falls according to the volume scale shown when ordering. All prices are in Danish kroner including VAT.

Payment is made by payment card. We do not store your card details ourselves — the card is handled and stored by our payment provider, Stripe.

• New registrations are paid for when you order.
• Transfers cost nothing to carry out. You first pay at the domain's next renewal.

The price may change with effect for future renewal periods. We will notify you by email in good time before a price change takes effect for you, so that you have time to cancel.

6. Renewal and cancellation

Domains renew automatically for one year at a time, so that you do not lose your domain by oversight. Payment is taken from the card you have registered.

You can cancel with effect from the next renewal by writing to support@afklaret.dk. There is no minimum term and no notice period beyond our needing to hear from you before the renewal goes through. Amounts for a period already paid for and started are not refunded.

If you cancel, we cease to act as your registrar and payer. The domain is still yours: you can move it to another registrar using an Auth ID, which you can always obtain from us. If you choose to do nothing, the right of use expires under Punktum dk's rules.

We may terminate the agreement on reasonable notice, and with immediate effect in the event of non-payment or use of the domain contrary to legislation or to Punktum dk's terms.

7. Right of withdrawal

Registering a domain name is a service delivered immediately and made to your specification — the domain name is your choice, and it cannot be handed back. When ordering you therefore expressly waive the right of withdrawal under section 18(2)(13) of the Danish Consumer Contracts Act. This is stated in the text you accept when ordering, and it applies from the moment the registration has been completed.

If you are acting in the course of a trade or profession, the right of withdrawal does not apply in any event.

8. If we cannot deliver

We order the domain from Punktum dk once you have paid. If, contrary to expectation, the registration or transfer cannot be completed — for example because the domain was taken in the meantime, or because an Auth ID turns out not to be valid — you will be told, and we will refund what you have paid for that domain. You are not liable for anything we have not delivered.

9. Websites

If you already have a website from another program, we put it online for you. You upload it as a ZIP file or a single HTML file in your control panel, and we show it at a temporary address with us (name.sites.afklaret.dk) and on those of your domains with us that you point at it. Your email on the domain is not affected.

What we do with your files

Before the site goes online, we clean up and check the files: images packed into the HTML file are put in files of their own, fonts are fetched so the site does not depend on others, links to your old address are made local, mobile view is turned on, and location and camera data are removed from photos. You get a report on what we found, and nothing goes online until you press Publish yourself.

Beyond that, we change your files only when you ask us to — with a quick change in the panel. Every change becomes a new version. We keep older versions for 90 days so you can restore them; the version that is online and the newest one are never deleted. You can download the file you uploaded again for 30 days. We take no other backup for you, so do keep your own copy.

For the report, and for changes you describe in your own words, we use a language model. It gets text and structure from your site — never messages from your form.

Form and cookies

If you turn on "Connect the form", we send messages from the form on your site to your email and keep them for 30 days, so you can also see them in the panel. Spam is filtered out.

Our hosting sets no cookies on your visitors. If your site itself uses something that does — such as an embedded video or a Facebook button — it is your responsibility to ask for consent. You can turn on a cookie banner in the panel.

Your responsibility for the content

You are responsible for the content of your website, and for having the right to use the texts, images and fonts on it. The site must not contain anything illegal, harmful code or attempts to trick people into giving away information, and it must not infringe the rights of others. If it does, we may take it offline without notice and without a refund. We will write to you about why.

Price, renewal and stopping

The price per website per year incl. VAT is shown when you order, and it is the same at renewal. The website goes on your combined Afklaret invoice and renews automatically every year on the date you chose when ordering. If you put it together with a domain, you pay when ordering for the period until the domain's renewal; if that is very soon, the period is free.

You can stop the website in the panel. It stays online until the end of the period you have paid for, and is then taken down. Until then you can download the whole site as a ZIP file. Once it has been taken down, we keep its data for 30 days before it is deleted for good. Payment for a period that has started is not refunded, except under the right of withdrawal below.

We may terminate the hosting on reasonable notice, and you will always have the chance to download your site first.

Right of withdrawal

If you are a consumer, you have a 14-day right of withdrawal from the day you order. When you order, you ask us to start straight away. If you withdraw within the 14 days, you get your money back, less an amount for the time the website has been with us. Write to support@afklaret.dk if you want to withdraw. If you are acting in the course of a trade or profession, the right of withdrawal does not apply.

Personal data about your visitors

We process messages from your form and other data about your visitors as a data processor for you — you are the data controller. We process them only to provide the hosting and on your instructions in these terms, with confidentiality and appropriate security. We use the sub-processors listed in our privacy policy, help you answer requests from the people concerned, tell you without undue delay if there is a security breach, and delete the data when the agreement ends.

10. The domain check

The domain check on the front page looks up publicly available whois information at Punktum dk. The result is indicative and based on data from Punktum dk's register at the time of the lookup — we do not guarantee that the information is complete or updated in real time, and errors can occur. If you are in doubt about the status of your domain, you can always look it up directly at Punktum dk.

11. Intellectual property rights

Content on afklaret.dk, including text, design, logo and source code, belongs to Insight Logic ApS or is used with permission. You must not copy, distribute or reuse the content without prior written permission, apart from ordinary private use (for example reading and sharing a link to the page).

12. Disclaimer

The website and the domain check are made available as they are ("as is"), without warranties of any kind. We aim for the information on the site to be correct, but cannot guarantee it, in particular for information originating from third parties such as Punktum dk.

We aim to keep the service available around the clock, but cannot guarantee it. We are not liable for downtime or errors at Punktum dk or other third parties, nor for indirect losses and consequential damages, including loss of business and loss of data. Our total liability towards you is in any event limited to the amount you have paid us for the domain in question over the last 12 months. Nothing in these terms limits your inalienable rights under Danish consumer law.

13. Complaints

If you are unhappy, we would much rather hear from you first at support@afklaret.dk — most things we can put right immediately.

If you are a consumer and we cannot reach agreement, you can complain to Nævnenes Hus, Center for Klageløsning, Toldboden 2, 8800 Viborg, Denmark (naevneneshus.dk). Complaints about the right of use to a .dk domain name itself fall under the Danish Complaints Board for Domain Names (domaeneklager.dk), not under us.

14. Governing law and venue

These terms are governed by Danish law. Any disputes that cannot be settled amicably shall be decided by the Copenhagen City Court (Københavns Byret) as venue. If you are a consumer, you may always bring proceedings before the court of your own domicile.

15. Contact

Questions about these terms can be sent to support@afklaret.dk.