Support

Write or call

There is a person at the other end. If your order has stalled, or you are simply unsure, get in touch — I answer myself.

Fastest

Call if it is urgent — for instance if an order looks wrong, or you are unsure whether you have been charged.

Write whenever. You will hear back as soon as possible, and always from a real person.

Has an order stalled?

Then include these three things in your first message, so I can work out what happened before I reply:

The domain it concerns.
The link to your order status, if you have it — it is in the confirmation email.
What you see on the page, and what you expected.